![]() My theory is that this is down to me having invited someone to my home who already had a Kasa account that was at one time connected with Google Home, but which now cannot be reached as it's my account that's Linked in the "Home" we're using. Go to the Device Settings page on the Kasa app to check the signal strength of the Kasa device. Kasa Smart Plug Power Strip HS30080 now 46 off. Step2 Ensure Kasa smart device is receiving a Good Wi-Fi signal. Reboot the router and kasa device and see if the smart device reconnects. Although we don't need that second account, so I might just ask them to delete their account entirely. Step 1 Ensure Router is working properly. My next step will be to ask my partner to remove the devices from their account then join the home again. Return to the first switch you installed, look at the last 4 characters of the MAC address on the front of the switch. So I unlinked my partner from the Home, unlinked TP Link Kasa, relinked it from Add Devices, and then it worked fine. Wire it up normally, Ground, Neutral, Line/Load (the wire going to the fixture), and both traveler wires. I read that someone had received this "account owner" issue when there were multiple accounts in use in the Home, and when one of those accounts had previously configured some of the TP Link devices. When I say, "sync all my devices" [ I get "The account owner will need to sync TP Link Kasa". The Model & Power consumption of the device connected to the smart plugI can say "turn all the lights off" and it'll say "Sure, turning 2 lights off." (even though I have 5 lights) and then "sorry, I couldn't reach TP Link Kasa".Īnd then when I ask to turn off particular devices by name, I get "Sorry I couldn't reach TP Link Kasa".How to reset TP-Link Kasa smart switch and plug? Check the link below to reset the smart home devices, then configure it again.Try to plug a different device into the plug, like a lamp or a light.Try smart plug in another power socket.Check if you can turn on/off the appliance manually by pressing the power button on the plug.The results of the above suggestions and contact TP-Link support for more help. The Model & Power consumption of the device connected to a smart plug.Make sure the app is set up correctly and the firmware is up to date. If it is, try resetting it by unplugging it for a few seconds and then plugging it back in. First, check if it is properly connected to the power source. The picture of the wiring (noted the name of each wiring). If your smart plug is not responding, there are several things you can do to try and fix it.If the above suggestions still cannot fix the problem, please collect the following information: Exchange another switch in the same location with the same wirings or install this switch in the other location to check.If you are not sure about the information, please ask for help from a professional electrician. My old smart plug was only compatible with 2.4, and stopped working when I switched to fiber internet. Please make sure the wirings connection is correct and not spoiled. This plug set up perfectly with my 5ghz fiber internet. ![]() I reset my router after I found a few other devices like my printer having trouble connect and then I was able to reconnect the Kasa plugs. kasandraburks thank you for reaching out. us/products/smart-plugs/kasa-smart-plug-energymonitoring-hs110. Re:SmartPlugs stopped working with Xfinity. Try to plug a different device into the switch, like a lamp or a light. In the following sections, we will take a closer look at the causes of this problem and how to fix it and get it working again. As a famous management saying goes, you cannot manage what you do not.Check if you can turn on/off the appliance manually by pressing the hardware button of the switch.Note: If the appliance has the other hardware button, please keep that button the “On” status. If the smart plug or switch can turn on/off themselves but they cannot turn on/off the devices connected to them, please refer to the corresponding product for troubleshooting. Perform a factory default on the smart device and repeat the process. ![]()
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